Refund policy

Consumer Guarantees Act (CGA) 1993 and Fair Trading Act (FTA) 1986:

Consumer Guarantees Act obligations:

• Products must be of acceptable quality, fit for purpose, and match their description — this applies to all goods including motorcycles and accessories
• If a product fails to meet a guarantee, customers are entitled to a remedy (repair, replacement, or refund) — you cannot contract out of this for consumer sales
• For major failures, the customer can choose the remedy; for minor failures, you can choose to repair first

Key points for your policy:

• You cannot have a "no refunds" policy — it's illegal under the FTA
• The CGA does not apply to business-to-business (B2B) sales, so if you sell to other businesses, different terms can apply
• Change-of-mind returns are not required by law — you can set your own terms for these (e.g. 14 days, unused, original packaging)
• Warranties from manufacturers are separate from CGA rights — customers have CGA rights regardless of any warranty period

Suggested additions for a motorcycle/powersports store:

• Clarify that safety-critical parts (helmets, brake components) may have stricter return conditions
• Note that special-order or custom items may be non-returnable (this is acceptable under NZ law for change-of-mind)
• Include your process for warranty claims on CF Moto vehicles specifically
• By law